MGT 150 Final Study

UC Davis · Notes, flashcards, quizzes, and concept drills covering Lectures 1–9.

L1 Intro to Mgmt (10%) L2 Stakeholders (10%) L3 Ethics & CSR (10%) L4–5 Strategy (20%) L6–7 Org Design & Culture (15%) L8 Change & Innovation (10%) L9 Motivation & Rewards (10%) L10–11 Teams & Power (15%)
L1 — Introduction to Management

What Is Management?

  • Organizations need to be set up to work for "normal people" — reward performance, not potential
  • As a field: how orgs function, structural elements (org chart, culture, power structure), why people behave as they do
  • As a practice: types of managers and what they do day-to-day
  • Management skills complement functional skills and provide personal competitive advantage

4 Functions of Management (POLC)

  • Planning → set goals and decide how to achieve them
  • Organizing → arrange tasks, people, and resources to accomplish work
  • Leading → motivate, direct, and influence people to pursue org goals
  • Controlling → monitor performance vs. goals; take corrective action
Tip: "Our numbers aren't looking good and we need a strategy" = Planning.

Types of Managers

  • Functional managers: responsible for one functional area (marketing, finance, HR)
  • General managers: cross-functional responsibility — VP of product, CEO, COO, CFO (C-suite)
  • General managers typically have other managers reporting to them

3 Skills Managers Need

  • Technical: ability to do the job itself
  • Conceptual: think analytically about how the job fits the whole system; far-reaching consequences
  • Human: work well with others (who may or may not report to you)
As managers rise: emphasis shifts Technical → Conceptual → Human. All three can be ACQUIRED.

Levels of Analysis Framework

  • Individual characteristics → Group dynamics → Intergroup dynamics → Organization-level features
  • Taking multiple perspectives enables better problem definition and diagnosis → better solutions
  • The "flight example": most organizational issues aren't just about technical skill
L2 — Stakeholders & Organizational Environment

Stakeholders Defined

  • Parties (people, groups, orgs) whose interests are affected by an org's activities
  • Broader than just shareholders; vary in importance — different stakeholders matter more at different times
  • The general environment rarely (if ever) contains stakeholders

Internal vs. External Stakeholders

TypeWhoKey Interests
InternalEmployees, Owners, Board of DirectorsEmployees: salary, job security. Owners: flexibility, profit. Board: governance, survival.
External (value chain)Customers, Competitors, Suppliers, Distributors, AlliesDirectly involved in producing/delivering the product
External (general interest)Unions, Community, Lenders, Media, Govt, Interest groupsBroader societal stakes; don't contribute directly to production

Task vs. General Environment

  • Task environment: closer to the org, directly influences management — customers, competitors, suppliers, regulators, media
  • General environment: macro-level forces the org must contend with — PESTEL (Political, Economic, Sociocultural, Technological, Environmental, Legal)

Framework to Describe the Environment

CharacteristicDescriptionHighLow
DynamismRate of changeDynamicStable
Complexity# of elements affecting the firmComplexSimple
UncertaintyHow much this year resembles prior yearsUncertainPredictable
L3 — Responsible Management & Ethics

Ethics Defined

  • Code of moral principles governing behavior re: right vs. wrong
  • Lives in the grey area between codified law and individual moral codes
  • Values: deeply held, permanent beliefs that determine behavior; orgs express them through norms and practices

4 Approaches to Ethical Dilemmas

  • Utilitarian: greatest good for the greatest number
  • Individual: act in your own long-term self-interest
  • Moral Rights: respect fundamental rights shared by everyone
  • Justice: apply impartial standards of fairness

Universalism vs. Relativism

  • Universalism: human nature is constant; right is right regardless of where/when ("Paying women less is always wrong")
  • Relativism: different cultures/eras produce valid but different values; no rational way to resolve all disagreements

Abnormal vs. Normal View of Unethical Behavior

Abnormal (traditional)Normal (modern)
Wrongdoing is…Aberrant; bad people / bad cultureOrdinary; power structures, admin systems, social influence, bad luck
ImplicationFire the bad actorWe are all more susceptible than we think
Neither view is complete. A multifaceted approach is best: examine power structures AND admin systems that enable unethical behavior.

CSR & Carroll's Pyramid (bottom → top)

  • Economic: be profitable (required by global capitalism)
  • Legal: obey the law (required by stakeholders)
  • Ethical: be ethical (expected by stakeholders)
  • Philanthropic: be a good global citizen (desired by stakeholders)
Moral case: golden rule. Business case: recruiting/retention, reduced risk, increased buyer preference.

Key Ethics Terms

  • Greenwashing: faking environmentally beneficial activities — invites backlash
  • Triple bottom line: people, planet, profit
  • Governance: parties ensuring the org serves interests of owners and stakeholders — committees: compensation, audit, risk/compliance
  • CSR activities should reflect a firm's actual identity and strategy; don't compromise founding principles for growth
L4 — Strategy I: Situation Analysis & Corporate Strategy

What Is Strategy?

  • A plan to win: long-term objectives + economic logic (higher WTP or lower costs) + resource allocation
  • Positioning for sustainable competitive advantage (SCA): create value and attract participants even when competitors try to do the same
  • Strategy is equally about what you will not do — trade-offs are essential

Strategy Formulation Process

  • 1. Establish mission, vision, values
  • 2. Assess current reality (SWOT, PESTEL, Benchmarking, VRIO) ← this is where SWOT fits
  • 3. Formulate strategy (industry position + corporate/business)
  • 4. Implement through people and processes
  • 5. Maintain strategic control → financial performance → feedback loop
What's missing from this model: management's values and attitude toward risk.

VRIO Internal Analysis

LetterQuestion
ValuableDoes it enable exploiting opportunities or reducing threats?
RareDo many others already have the same resource?
InimitableCan others copy it without great cost? (unique history, causal ambiguity, social complexity)
OrganizationDoes the firm's structure/systems support the resource's potential?

Levels of Strategy

  • Corporate level: What business(es) should we be in?
  • Business level: How should we compete in this industry?
  • Functional level: How can functions (marketing, HR, ops) support the business-level strategy?

Corporate Scope Decisions

  • Product scope (diversification): how specialized in offerings? (Amazon vs. Starbucks)
  • Vertical scope (integration): what range of value-adding activities? (Nike vs. Zara)
  • Geographic scope: optimal spread of activities? (In-N-Out vs. McDonald's)

BCG Growth-Share Matrix

Low Market ShareHigh Market Share
High Growth❓ New Venture — invest cautiously⭐ Star — invest heavily
Low Growth🐕 Dog — consider divestment🐄 Cash Cow — milk to fund ventures

Why Vertically Integrate?

  • Response to uncertainty: high supply uncertainty, hold-up risk, information asymmetry
  • Opportunity for synergy: new capabilities, flexibility, innovation
  • New technologies and market changes can alter optimal vertical integration choices
L5 — Strategy II: Five Forces & Generic Strategies

Porter's Five Forces

  • Threat of New Entry: barriers (patents, capital, brand, regulation). Patent expiry → increases this force.
  • Bargaining Power of Suppliers: weak if many alternatives (e.g. coffee commodities)
  • Bargaining Power of Buyers: small, fragmented buyers with low switching costs = moderate/high power
  • Threat of Substitutes: products from other industries serving the same function
  • Intensity of Rivalry: number of competitors, near-duopoly = constrained rivalry
Five Forces is about the INDUSTRY, not a single firm. Definition of industry is critical. The stronger the forces, the less attractive the industry.

Porter's 4 Generic Strategies

ScopeLower CostDifferentiation
Broad1. Cost Leadership (Walmart)2. Differentiation (BMW)
Narrow3a. Focus/Cost3b. Focus/Diff (REI)
Don't get "stuck in the middle" — doing two things badly. What you WON'T do is as important as what you will do.

Strategy Fit

  • Fit with inputs: strategy consistent with mission/vision/values and current reality
  • Fit with implementation levers: structure, culture, HR, ops all ease execution
  • Strategy is ultimately implemented through people
L6 — Organizational Design & Structure

Organizational Structure

  • "The pattern of organizational roles, relationships, and procedures enabling integrated, collective action"
  • Division of labor: horizontal partitions (by function, product, region, customer, project)
  • Hierarchy: vertical partitions (how many layers)
  • Coordination: span of control, authority, centralization
Strategy drives structure. The right structure fits and enables strategy implementation.

Traditional Structures Compared

StructurePartitioningBest Context
Functional (U-Form)By input: similar skills groupedStable env, routine tech, small-medium, few products
Divisional (M-Form)By output: same product/regionModerately dynamic, larger orgs, multiple products
MatrixFunctional AND divisional simultaneouslyComplex/uncertain, high interdependence, non-routine tasks

Functional (U-Form) Deep Dive

  • Strengths: economies of scale within functions, deep skill development, functional goal achievement
  • Weaknesses: slow response to change, management overload, poor interunit coordination, less innovation, restricted view of org goals

Divisional (M-Form) Deep Dive

  • Strengths: clear accountability, adapts to product/region differences, faster divisional decisions
  • Weaknesses: hard to coordinate across divisions, reduces functional depth, reduces economies of scale

Matrix Deep Dive

  • Strengths: flexibility + expertise, flexible HR sharing, handles complex decisions and frequent change, both functional and product skills develop
  • Weaknesses: dual authority ("everyone thought they were my boss"), time-consuming/meeting-intensive, hard to implement, unclear accountability

New / Contemporary Structures

  • Horizontal (Team-Based): by knowledge or project; high uncertainty; decentralized, informal coordination
  • Hollow: outsource non-core activities
  • Modular: outsource even core activities
  • Virtual: temporary, project-based; forms and dissolves as needed
No structure is perfect. Coordination mechanisms can reinforce or compensate for shortcomings.
L7 — Organizational Culture

Culture Defined

  • "The set of shared, taken-for-granted implicit assumptions a group holds that determines how it perceives, thinks about, and reacts to its environments"
  • Collective reality; not usually noticed by members; emerges from shared history
  • Not static — continually reproduced. Varies in strength and intensity.

Culture as an Iceberg — Three Levels

  • Artifacts & Behaviors (above waterline): observable — ceremonies, stories, language, symbols. Hard to interpret without understanding deeper levels.
  • Values, Beliefs, Norms: what is considered important. What you're told. Can be misleading.
  • Basic Assumptions (deep): unstated, taken-for-granted beliefs about reality. Most visible when challenged.
Enacted values (what guides actual behavior) vs. Espoused values (what the org says it values) vs. Observed values (what outsiders see).

Competing Values Framework

QuadrantThrustFocusEnds
ClanCollaborateInternal + FlexibleMorale, people development, commitment
AdhocracyCreateExternal + FlexibleInnovation, growth, cutting-edge output
HierarchyControlInternal + StableEfficiency, timeliness, smooth functioning
MarketCompeteExternal + StableMarket share, profitability, goal achievement

How Employees Learn Culture

  • Symbols, Stories, Heroes, Rites & Rituals
  • Organizational socialization (3 stages): Anticipatory socialization (before joining) → Encounter (first contact with org reality) → Change and Acquisition (mastery and adaptation)

Functions of Culture

  • Normative order: guidelines on appropriate/inappropriate behavior
  • Cognitive order: helps people understand decisions and goals
  • Org identity: unique "personality" distinguishing the org
  • Commitment: promotes similarity, creates bonds, makes people want to stay
  • Culture coordinates, motivates, and controls — reducing need for formal hierarchy

Strong Culture: Assets vs. Liabilities

  • Assets: loyalty, commitment, motivation; improved coordination and goal alignment
  • Liabilities: values may misalign with strategy/environment; breeds homogeneity; hard to change
Strong culture + adaptability/learning culture = high performance. Strong culture without adaptability = underperforms when environment changes.
L8 — Organizational Change & Innovation

Why Organizations Change

  • Outside: demographic, technological, stakeholder/social/political pressure
  • Inside: strategy, leadership change, performance pressure
  • 58% of managers say they must reinvent every 3 years. 63–70% of change efforts fail.
  • Change is harder than expected — orgs are built to be stable. Can't always be dictated.

Three Forms of Change

  • Adaptive: "We've seen this before." Through normal structures/processes. No-brainers.
  • Innovative: "New for the company." Moderately difficult. Uncomfortable but feels like progress.
  • Radically Innovative: "Changes what we do and maybe who we are." Paradigm-breaking, transforms structure and culture, heavy resistance.

Lewin's 3-Stage Change Model

  • Unfreezing: create the motivation to change
  • Changing: learn new ways of doing things
  • Refreezing: support and reinforce the change

Systems Approach — 4 Target Elements

  • People: knowledge, ability, attitudes, motivation, behavior
  • Org arrangements: policies, procedures, roles, structure, rewards, physical setting, technology
  • Methods: processes, workflow, job design, technology
  • Social factors: org culture, group processes, interpersonal interactions, leadership
Any change in one element ripples across the entire organization, ultimately affecting people.

Innovation

  • A novel and useful idea that is successfully implemented. Implementation is what distinguishes innovation from just an idea.
  • Technologies follow an S-curve: slow start → rapid growth → plateau
  • Disruptive technologies: different attributes from existing tech; perform worse on current customer dimensions; appeal to new markets; add pressure on incumbents even while still inferior overall

IDEO Innovation Process

  • Observation → Brainstorming → Prototyping → Implementation
  • Simultaneously examines user desirability, technical feasibility, and business viability
  • Entrepreneurial mindset: continuously gather information and make decisions in complex, uncertain, dynamic environments. Fueled by need for achievement + openness to experience.
L9 — Personality & Individual Differences

Personality

  • Relatively stable, unique configuration of characteristics describing who you are
  • Set in early childhood; enduring over time
  • Has stronger effect on behavior in "weak" situations (few established rules, novel/uncertain contexts)

Big 5 Personality (OCEAN)

TraitWork Relevance
OpennessPredicts performance in cross-cultural roles; some leadership roles
ConscientiousnessMost reliable predictor of job performance, leadership, and resilience across virtually all jobs
ExtraversionLeadership behaviors, motivation, positivity, well-being, interpersonal skills
AgreeablenessPredictive of liking; not directly predictive of work success
Neuroticism (reverse = Emotional Stability)Predicts performance in leadership and customer service

Dark Triad

  • Narcissism: grandiosity, entitlement
  • Machiavellianism: manipulativeness, cynicism
  • Psychopathy: lack of empathy, impulsivity
  • Leaders have a higher likelihood of dark triad traits than the general population

Core Self-Evaluation (CSE)

  • Generalized self-efficacy, self-esteem, internal locus of control, emotional stability
  • High CSE → good job performance, job/life satisfaction, higher income, lower stress

Emotional Intelligence (EI)

ComponentFocusDescription
Self-AwarenessSelfRead your own emotions
Self-ManagementSelfControl emotions; act reliably and adaptably
Social AwarenessSocialRecognize others' emotions; empathy
Relationship ManagementSocialUse awareness to manage relationships
High EI → better relationships, well-being, job satisfaction, and organizational citizenship behavior (OCB). Can be built and improved.

Selective Perception & Halo Effect

  • Selective perception: tendency to notice certain things and filter out others. Occurs through 4 stages of social perception (attend → interpret → attribute → store)
  • Halo effect: a general positive impression influences evaluation on a specific dimension (e.g., rating teamwork high because someone is technically skilled)
L10 — Theories of Motivation

Performance Formula

Performance = f(Motivation × Ability × Environment)
  • Even the most able, best-equipped worker won't perform well without motivation
  • Motivation alone isn't sufficient without ability and a proper environment
  • People must (1) join and stay, (2) perform assigned tasks, (3) go beyond role with creative/innovative behavior

Equity Theory (Social Comparison)

OP/IP = ORP/IRP → Equity OP/IP < ORP/IRP → Inequity (underrewarded) OP/IP > ORP/IRP → Inequity (overrewarded)
  • IP/OP = your inputs/outputs; IRP/ORP = referent's inputs/outputs
  • Strongest among those with similar personal + job characteristics
  • Relative compensation influences satisfaction more than absolute (MBA study: 69% preferred $75k/75k over $85k/95k)
  • To restore equity: reduce/increase inputs, change outputs, change perception, change referent
Equity theory = social comparison. Complaining about your raise without comparing to others' ratios is NOT equity theory.

Expectancy Theory

Motivation = (E→P) × Σ[(P→O) × V]
  • E→P: belief that effort leads to performance (self-efficacy, training, past accomplishments)
  • P→O (Instrumentality): belief that performance leads to outcome (locus of control, manager reliability)
  • Valence (V): value placed on the outcome
To increase P→O: demonstrate track record of delivering rewards; show you control relevant resources; shift focus to rewards you can provide (praise, better projects).

Goal-Setting Theory

  • Goals direct attention, regulate effort, increase persistence, foster strategies and action plans
  • SMART Goals: Specific, Measurable, Attainable, Results-oriented, Timely
  • Issue: lure of attaining goals can induce unethical behavior

Job Characteristics Model (JCM)

Core Characteristic→ Psych. State→ Outcome
Skill variety + Task identity + Task significanceExperienced meaningfulnessHigh motivation, performance, satisfaction; low turnover
AutonomyExperienced responsibility
FeedbackKnowledge of results
Whether JCM potential is realized depends on the employee's growth needs. Not all jobs can be designed to be meaningful.
L11 — Rewarding Performance

Intrinsic vs. Extrinsic Rewards

IntrinsicExtrinsic
Pride in work, loyalty, commitment, meaningMoney, promotions, status indicators, praise
Effects last longer; stronger impact; associated with extra-role behavior; easier to managePowerful compliance motivator, but compliance may be all you get

Why Financial Incentives Undermine Intrinsic Motivation

  • Signals the task must be "work," not "interesting"
  • Signals employer distrust
  • Shifts reasons for working from the task to the reward
  • Encourages narrow cost-benefit thinking that crowds out genuine engagement

Pay-for-Performance Guidelines

  • Clear, specific performance criteria so employees know the basis for allocation
  • Minimize rewards tied to non-performance factors
  • Ensure employees have control over performance outcomes
  • Make rewards large enough to differentiate high from low performers
  • Recognize limitations in collectivist cultures
  • Ensure people have other reasons to perform — too much monetary emphasis displaces intrinsic motivation

Procedural Fairness & Pay Secrecy

  • Procedural fairness: most important when outcomes are unfavorable. Helps people accept outcomes they don't like.
  • Pay openness: forces fair systems, corrects equity misconceptions, builds trust — but employees may prefer privacy
L12 — Teams & Conflict

Defining Characteristics of Teams

  • Social psychological awareness: members see themselves as an intact social entity
  • Social embeddedness: teams exist within a larger org system
  • Task interdependence: members share a purpose and rely on each other to achieve it
  • Only 1 in 10 teams in corporate America is successful

Types of Task Interdependence

TypeDescriptionCoordination Needed
PooledWork independently, pool outputs (e.g. sales org)Least
SequentialAssembly-line division of laborModerate
ReciprocalEach member depends on all others at multiple pointsMost — process losses are largest here

Tuckman's 5-Stage Model (fits in Development phase)

  • Forming: "How do I fit in? Why are we here?"
  • Storming: "What's my role? Who's in charge?"
  • Norming: "What do others expect? Can we work together?"
  • Performing: "How can I best perform my role?"
  • Adjourning: "What's next? How do members transition out?"
Tuckman's model belongs in the Development phase of the framework (Context → Design → Development → Outcomes). Punctuated equilibrium is an alternative to staged development.

Group Performance Formula

Actual Perf. = Potential Perf. + Process Gains − Process Losses
  • Process gains: effective coordination + motivation (synergy, knowledge sharing)
  • Process losses: coordination + motivation problems (social loafing)

Social Loafing

  • People put less effort in a group than alone
  • Causes: diffused responsibility, incentive problems, "sucker effect" (fairness concerns), attribution/measurement difficulties
  • Solutions: clear individual accountability, meaningful individual tasks, group cohesion

Conflict Types & Styles

  • Task conflict: about the work itself — functional; associated with process gains
  • Relationship conflict: about interpersonal issues — dysfunctional; associated with process losses
  • Integrating: better when issue is complex + important, relationship matters, win-win possible
  • Compromising: faster but expedient; use when issue is less critical
  • Groupthink: informational influence (others know better) + normative influence (need to fit in)
L13 — Power & Influence

What Is Power?

  • The ability of one person to affect the behavior of someone else in a desired way
  • Power is: a potential, relational, neutral, and specific (domain-, context-, relationship-specific)
  • People low in power: more authoritarian, closely supervise, hold back talent, use more coercive power, lower group morale

French & Raven's 6 Sources of Power

TypeSourceDescription
LegitimatePosition-basedRight to command compliance by formal role
RewardAbility to incentivize via promised/granted rewards
CoerciveAbility to force compliance via punishment
ExpertPerson-basedCompelling action through knowledge and expertise
Information/PersuasionCompelling action through logical arguments and evidence
ReferentOthers like/want to be like you; charisma, shared values, liking
Coercive power forces short-term compliance but reduces trust and liking over time, diluting referent, expert, and informational power. Formal authority is a very limited source of power.

Influence Tactics & Reactions

  • Rational persuasion, inspirational appeals, consultation, ingratiation, personal appeals, exchange, coalition tactics, pressure, legitimating tactics
  • Reactions: Commitment (best) → Compliance → Resistance
  • Rational persuasion: works when expertise matters. Inspirational appeals: works when values/commitment matter.

Does Power Corrupt?

  • "Power tends to corrupt and absolute power corrupts absolutely" — research confirms
  • Powerful people: more likely to violate norms (Berkeley cookie experiment), view subordinates as instruments, lie, over-claim credit, under-claim responsibility
  • Nuance: depends on whether power is construed as freedom vs. responsibility. Oversight and transparency increase ethical behavior. Power is fundamentally neutral.
L14 — Understanding Leadership

What Is Leadership?

  • "The ability to influence employees to voluntarily pursue organizational goals"
  • People are LED. Tasks are managed. Effective leaders do both.
  • Leaders are made, not born — focus on skills. Leadership can be practiced without hierarchical authority.

Full Range Leadership Model

StyleDescriptionConsequences
Passive (Laissez-faire)Let employees lead themselvesPotential chaos in times of change
TransactionalClarify goals; provide rewards/punishmentsNecessary baseline; positively related to effectiveness + performance
TransformationalInspire to pursue org goals beyond self-interestExceptional results; intrinsic motivation, trust, commitment

4 Behaviors of Transformational Leadership

  • Inspirational Motivation: charisma and vision; inspiring picture of the future
  • Idealized Influence: ethicality + focus on the greater good; moral role model
  • Individualized Consideration: enable follower growth; attend to individual needs
  • Intellectual Stimulation: challenge followers to think creatively
Transformational = exceptional things (change, innovation). Transactional = necessary day-to-day baseline. Both are needed.

Contemporary Leadership Concepts

ConceptDescriptionConsequences
LMXDifferent exchange relationships with each subordinate (in/out group)High-quality exchange → more control + higher performance
Servant LeadershipBenefit all stakeholders with care/compassionPositive follower attitudes, reduced burnout
HumilityLow self-focus, high self-awareness → learning orientationFollower humility, self-efficacy, performance
EmpoweringGive employees control over workIntrinsic motivation, trust, creativity
AbusiveHostility toward subordinatesOpposite of empowering

Cross-Cultural Topics

  • Uncertainty avoidance: degree to which a culture tolerates ambiguity (Japan = high; USA = moderate/low)
  • Individualism vs. Collectivism: pay-for-performance less effective in collectivist cultures
  • Ethnocentrism: seeing things only through one's own cultural lens. More attributable to ignorance than conscious prejudice. Core cause of cultural misunderstanding: different values and norms.
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Management Fundamentals
4 Functions of Management
Planning → Organizing → Leading → Controlling
POLC. Applies at all managerial levels.
Manager Skill Shift
Technical → Conceptual → Human
As managers rise in the hierarchy, skill emphasis shifts. All three can be acquired.
Levels of Analysis
Individual → Group → Intergroup → Organization
Multiple perspectives enable better problem diagnosis and solutions.
Strategy
Strategy Formulation Steps
Mission → Assess Reality → Formulate → Implement → Control → Feedback
SWOT fits at "Assess Reality" (Step 2).
VRIO
Valuable · Rare · Inimitable · Organization
All four required for Sustained Competitive Advantage.
Porter's Generic Strategies
Cost Leadership | Differentiation | Focus/Cost | Focus/Diff
Don't get stuck in the middle doing two things badly.
Five Forces
Rivalry | New Entry | Substitutes | Buyer Power | Supplier Power
About the industry, not a single firm. Patent expiry → Threat of New Entry increases.
BCG Matrix
Star (high/high) | Cash Cow (low/high) | Dog (low/low) | ? (high/low)
Market growth vs. market share. Cash Cows fund Stars.
Motivation
Performance Formula
Performance = f(Motivation × Ability × Environment)
Equity Theory
OP/IP vs. ORP/IRP
Social comparison ratios, not just satisfaction with pay. Not the same as complaining to your manager.
Expectancy Theory
Motivation = (E→P) × Σ[(P→O) × V]
All three must be high. Increase P→O by demonstrating track record of delivering rewards.
SMART Goals
Specific · Measurable · Attainable · Results-oriented · Timely
Teams
Group Performance
Actual = Potential + Process Gains − Process Losses
Process most important in reciprocal interdependence.
Tuckman's Stages
Forming → Storming → Norming → Performing → Adjourning
Belongs in the Development phase of the group framework.
Conflict Types
Task conflict = process gains | Relationship conflict = process losses
Power & Leadership
French & Raven's 6 Sources
Legitimate | Reward | Coercive (position-based)
Expert | Informational | Referent (person-based)
Coercive power erodes referent, expert, and informational power over time.
Full Range Leadership
Passive → Transactional → Transformational
Transformational for exceptional things. Transactional for necessary baseline.
4 Transformational Behaviors
Inspirational Motivation | Idealized Influence | Individualized Consideration | Intellectual Stimulation
Equity Theory
✗ "Equity theory = feeling dissatisfied with your raise or complaining to your manager."
✓ Equity theory is fundamentally about SOCIAL COMPARISON RATIOS (OP/IP vs. ORP/IRP). Dissatisfaction only triggers the theory when comparing your ratio to a relevant social referent's ratio.
Expectancy Theory — P→O
✗ "To increase P→O expectancy, just motivate employees with bigger bonuses."
✓ Increase P→O by demonstrating you have resources to deliver, showing past reliability, and shifting to rewards within your control (praise, better projects). If employees don't believe performance leads to reward, valence is irrelevant.
Financial Incentives
✗ "Adding a bonus to a task will always increase motivation."
✓ Financial incentives can UNDERMINE intrinsic motivation by signaling the task is "work," implying distrust, shifting attention from task to reward, and encouraging cost-benefit thinking. Money motivates compliance, but compliance may be all you get.
SWOT Stage
✗ "SWOT is used during strategy formulation."
✓ SWOT belongs in "Assessing the Current Reality" — Step 2 of the strategy process. Formulating strategy is Step 3, after you understand your situation.
Five Forces Framing
✗ "The Five Forces tells you how Company X is doing."
✓ Five Forces is about the INDUSTRY, not a single firm. The definition of the industry itself is critical and somewhat subjective — getting it wrong changes all your answers.
Patent Expiry & Five Forces
✗ "Patent expiry mainly affects rivalry."
✓ Patent expiry increases the THREAT OF NEW ENTRY because patents are a key barrier to entry. Competitors can now enter with similar products.
Coercive Power Over Time
✗ "Coercive power is just as effective as other power types over time."
✓ Coercive power may force short-term compliance but reduces trust, liking, and credibility over time — eroding referent, expert, and informational power. Formal authority is a very limited long-term source of power.
Transformational vs. Transactional
✗ "A transformational leader doesn't need to be transactional."
✓ Transactional leadership is the necessary baseline — it clarifies goals and ties performance to outcomes. Transformational leadership builds on top of it for exceptional results. Both are required; passive leadership is the failure mode.
Strong Culture & Performance
✗ "A strong culture always leads to better firm performance."
✓ The relationship is NOT straightforward. Strong culture ONLY improves performance when it's also an adaptability/learning culture. A strong, non-adaptive culture underperforms when the environment changes.
Task vs. Relationship Conflict
✗ "All conflict hurts team performance."
✓ Task conflict (about the work) is functional and associated with process GAINS — better decisions, more perspectives. Only relationship conflict (interpersonal issues) is dysfunctional and causes process losses.
Reciprocal vs. Pooled Interdependence
✗ "Team process matters equally regardless of interdependence type."
✓ Team process is MOST important in reciprocal interdependence. When each member depends on all others at multiple points, coordination failures cascade — process losses are largest. In pooled interdependence, members work more independently and failures are more contained.
Tuckman's Model Placement
✗ "Tuckman's stages are part of team design."
✓ Tuckman's 5-stage model belongs in the DEVELOPMENT phase (Context → Design → Development → Outcomes). The Development phase encompasses the group's entire working experience — norms, punctuated equilibrium, and group process all live here too.
Ethnocentrism
✗ "Ethnocentrism is mostly caused by conscious prejudice."
✓ Ethnocentrism is more attributable to IGNORANCE than conscious prejudice. It often stems from a lack of cross-cultural awareness — not malicious intent. The core cause of most cultural misunderstandings is different values and norms.
Dark Triad & Leadership
✗ "Leaders never have dark triad traits."
✓ Research shows leaders have a HIGHER likelihood of dark triad traits (narcissism, machiavellianism, psychopathy) than the general population. These traits may provide short-term influence advantages but at long-term ethical and organizational cost.
Enacted vs. Espoused Values
✗ "If a company says it values X, then X guides behavior."
✓ Espoused values (what the org says) ≠ Enacted values (what actually guides behavior). The gap between them is a major source of cultural confusion and mistrust. Visible artifacts can be misleading without understanding the underlying assumptions.

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